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  • Billing Prefix Changes

    You may notice a slight change in your next invoice. EIG stands for Endurance International Group, which is our parent company. Read more about the updates we're making, and how they might affect you.

  • Cobiro: Budget & Billing

    How much are you actually paying Google? How do you set your budget? This article answers those questions among others you may have about the billing or budget aspects of your Cobiro marketing service.

  • View Billing Receipts and Payment History

    If you receive an email letting you know that you were just billed, or if you see an unfamiliar charge on your bank statement, this article will help you determine what you were charged for.

  • Billing Preferences

    We offer several payment options, adjustable renewal settings, and easy access to your billing history. This article covers how to update these settings and use the options to manage your billing.

  • How To Login to Control Panel - cPanel & Billing Panel

    This article explains how to access the control panel for your account. From here, you will be able to manage your website and billing preferences in either the cPanel or Billing panel.

  • Resellers: Billing Software Provided

    We have two different applications that you can use, ClientExec and WHMCS. Both are free to use, but you may only install one of them at a time. This article will explain how.

  • Hosting Addons: Renewal Pricing

    Several of our products are offered for a discounted introductory rate. Some addons are billed annually, whereas others have the option to be billed monthly. This article provides renewal rates.

  • Password Types

    This article explains the different password types for your account.

  • How to Merge Accounts in Account Manager

    Suppose you are an Account Holder or Primary Contact managing multiple accounts with %%BRAND%%. In that case, you can merge multiple accounts into a single account to share the same Account Holder and billing information.

  • Update Your Credit Card

    You may need to update your credit card if you get a new card or your current card expires. This article provides a step-by-step guide to updating your credit card information.

  • I have been charged twice - What should I do?

    This article will guide you through the process of what you need to do in cases of double billing or being charged twice.

  • How to Update Your Contact Email Address

    The contact email address on your account determines where important updates, billing notices, and more are sent. This article explains our policy on changing the contact email address.

  • How to Renew Hosting

    When renewing your hosting plan, you will have the ability to enable auto-renewal, manually renew, upgrade, and downgrade your hosting package. This article will explain how to manage these billing options.

  • Reset Account Passwords

    Whether you want to reset your password, or you've forgotten it, this article will walk you through resetting your account, billing, or hosting password and explain what to do if you have trouble doing so.

  • Tax Rates and Exemptions

    Tax is charged in accordance with local laws in each country. This article will go over the taxes we currently apply and the exemption application process. We apply VAT, GST, and US Sales tax.

  • My Account is set up for Recurring Charges. Why am I being Contacted to Pay?

    If you have opted for recurring billing, we may be contacting you due to a failed payment attempt. This article provides a discussion of the possible reasons for recurring payments failing.

  • Resellers Plans Cost Comparison

    Reseller accounts include unlimited Domains, Subdomains, cPanel accounts, MySQL databases, FTP accounts, and Email Addresses. This article lists prices for Reseller Hosting and Reseller related addons.

  • Getting Started with Your New Account

    You have an idea; what's next? This article provides a step-by-step guide to using your new account, from registering a domain to building a website that lets the world know what you're about.

  • VPS & Dedicated Hosting: CodeGuard

    We are pleased to announce our new partnership with CodeGuard. Dedicated and VPS users can now take advantage of this partnership with unique plans by following the instructions in this article.

  • Google Ads FAQ

    In summer of 2019, Google Ads will be introduced in Rock accounts. Google Ads is a marketing tool that allows you to manage Google Ads from within your account. This article answers some commonly asked questions.

  • Microsoft 365 - How to Upgrade and Downgrade a Microsoft 365 License

    This article will walk you through the steps you will need to upgrade or downgrade their plan for an Office 365 license.

  • WooCommerce Hosting Plans Cost Comparison

    WooCommerce is a plugin built for WordPress. WooCommerce packages make an excellent solution for online businesses.This article will discuss WooCommerce Hosting features and pricing.

  • How to Use the Renewal Center

    How can I manage the renewal settings on my account? This article explains how to use the Renewal Center in Account Manager to manage renewal settings for all of your products and services.

  • Google AdWords

    With your hosting account comes a number of great promotional offers, one of these being an advertising credit with Google. This article will explain how to use the AdWords credit.

  • Resellers: Automatic Account Creation using ClientExec

    This article explains how to automatically create accounts using ClientExec

  • Cost Comparison for All VPS Plans

    VPS solutions are built on powerful cloud technology, using our enhanced cPanel environment with full root access to CentOS. This article explains our VPS hosting packages, pricing, and features.

  • Refund Policy

    This article provides our refund policy.

  • Single Sign-On

    Single Sign-On (SSO) is the common name for the process of signing in to your account using a different software service provider (Google, Facebook, WordPress, etc.). This article explains how to set SSO up.

  • How to Handle Unauthorized Charges on Your Account

    By the time you finish reading this article, you'll have the tools and know-how to protect your debit or credit card from unauthorized charges, effectively respond when they occur, and confidently navigate the world of electronic payments.

  • Shared WordPress Hosting

    Shared WordPress Hosting provides the same features and benefits as our Shared Hosting accounts with the added bonus of coming with WordPress pre-installed.

  • Maestro: Access Levels

    Once you have purchased the hosting package, you will have access to the website and hosting account. This article provides information on the access level you will get.

  • Google Workspace - Initial Setup Guide

    After you have purchased Google Workspace, you will need to set up your individual email accounts, or seats. This article will walk you through the initial setup process for a Google Workspace account.

  • WordPress Access with Maestro

    You will be given a WordPress Administrator role once the site owner accepts your request. This article will explain what level of access this provides you with.

  • Optimized Hosting for WordPress (OHWP) Hosting Plans Cost Comparison

    Optimized Hosting for WordPress (OHWP) is a managed hosting service that has been tuned to run WordPress extremely fast. Built on our VPS solution, the product is bundled with a number of addons.

  • Domain Coupon

    Why does my Domain name show it will expire in only 1 year even though I paid for a three year account?

  • Domain WHOIS Update and Verification

    As the domain's registrar, we're required to verify accuracy in the contact information provided. This information is then included on your domain's record in the public WHOIS database, as required by ICANN.

  • WordPress Pro Hosting Plans Cost Comparison

    WordPress Pro offers a valuable partnership to small business owners by providing users elevated server resources and customer support beyond what is expected in traditional shared hosting platforms.

  • Why is my Website Suspended?

    There are several reasons why your website could potentially become suspended. This article will explain what to do if you find your website suspended for any reason.

  • How to Purchase a Dedicated IP

    An IP (Internet Protocol) address uniquely identifies a computer/server on the Internet. This article will explain how to Purchase a Dedicated IP for your account.

  • Managed WordPress Hosting Cost Comparison

    Managed WordPress has all the great addon features of our existing WP Pro hosting plans, but with an entirely new hosting architecture behind it.

  • Request Account and/or Domain Ownership

    If you are unable to validate your account, have lost your password and are unable to receive a password reset or validation token due to the email address on file being inaccessible, If you are attempting to make updates to the domains, contact information and do not have access to the listed registrant email address on file to accept the changes: You will need to reach out to our Ownership team for assistance.

  • Payment Sphere

    PaymentSphere from Applied Merchant Services, allows you to accept credit card payments on your website. Its the fastest and easiest way to get your money.

  • Shared Web Hosting Plans Cost Comparison

    We offer a number of great products for our customers. From the business owner to the individual who desires full functionality on a small budget, we provide a complete web hosting solution.

  • VAT (Value Added Tax)

    How to setup VAT (Value Added Tax)

  • How to Create Invoices for your Clients with Maestro

    With Maestro, you will be able to use customizable templates and built-in tools to generate and send professional invoices easily. This article walks you through the process from setup to send out.

  • How To Cancel My Hosting Account

    You can cancel your hosting account prior to renewal or afterwards for a short period. This article covers what you need to know about canceling your hosting account and how to receive your refund.

  • cPanel

    cPanel provides a reliable and intuitive server and site management platform. This article will act as a directory of all cPanel-related help.

  • Login Management

    Accessing your account is as easy as entering your domain name and password on the login screen, or clicking one of our Single Sign-On options.

  • How to handle a hacked domain?

    This article provides steps on handling a hacked domain

  • How to Purchase a Hosting Package for a New Site with Maestro

    This article will show you how to initiate a new website and purchase a hosting package with Maestro.