How to Update Your Contact Email Address | Bluehost Support
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How to Update Your Contact Email Address

The contact email address on your account is a significant detail that allows the email account holder to receive important updates, billing notices, and more. Most importantly, the email account holder has the ability to change the main account password, which gives them full possession of the account. For these reasons, it is critical that the email address on file belongs to the account owner.

Update your Contact Email Address

Update your contact email address by following the steps outlined below. Please note, these will vary depending on which type of account you have.


  • Rock accounts will feature a Renew Now button in the top right corner of the screen, while Account Manager users will see the RENEWAL CENTER in the vertical side navigation menu on the left-hand side of the screen.
  • If you are still unsure whether your account uses the Rock or Account Manager interface, please see Account Manager vs. Rock to identify the appropriate steps to take.

Account Manager

  1. Log in to your Bluehost Account Manager.
  2. Click on 'account settings' (the profile icon next to your name).
  3. Choose My Profile from the drop-down menu that appears.
  4. In the Profile section, click the EDIT link toward the top right-hand corner.
  5. Enter your preferred email address, then, click Save.
  6. You will see a pop-up prompting you to confirm your password. Enter your password, and click CONFIRM.
  7. Once you have confirmed your password, you will see a pop-up reminding you that this will also change the Registrant information for your domain and will result in a 60 day transfer lock. Check the box to confirm Yes, I want to save profile edits, and then click the SAVE button.


  1. Log in to your Bluehost cPanel account.
  2. Click the Account icon in the top right-hand corner, then choose Profile from the drop-down.
  3. On the Profile page, under Contact Information, enter your new email address. 
  4. Click Save Changes.
    rock update email

We highly recommend using an email address that is not associated with your hosting account.

Update By Phone

If you no longer have access to the contact email address and cannot remember your main account password to log in and update it manually, we'll be happy to assist you over the phone. However, we require verification to ensure that the hosting account owner is the one requesting the change for your protection. In addition, you must meet the following requirements:

  1. It should be the person whose name is on the account.
  2. Should be calling from the phone number in the account.
  3. Verify the current contact email address.
  4. Verify one of the following:
    • The full Validation Token for your account.
    • The full 6-digit Security PIN on your account.

Important Note: If you cannot meet these requirements, please contact the account owner for assistance, or ask a customer support agent what else you can do to verify your ownership of the hosting account. Also, for security purposes, we will not confirm the name we have listed on file.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.