How to Use the Renewal Center
How do I update my renewal settings? In Rock accounts, there are various ways to renew different services. Account Manager introduces the Renewal Center, an easy-to-use renewal management center that all products and services can be managed through.
Accessing the Renewal Center
Once logged in:
- Click the RENEWAL CENTER option from the side navigation menu to the left.
- The Renewal Center will load. From here, you can
- Renew Now
- Enable Auto-Renew
- Disable Auto-Renew
- Switch Payment
Renew Now
Use this option to renew a product now.
- Check the box next to the product(s) and/or service(s) you wish to renew.
- Click the RENEW NOW button.
- You will be redirected to the cart; designate term lengths, then add payment details under Billing Info.
- Scroll down to click the SUBMIT & PROCESS PAYMENT button.
Manage Auto-Renew Settings
Here, you can enable or disable the auto-renewal setting for all applicable products and services.
- Check the box next to the product(s) and/or service(s) that the customer wants to update renewal settings for.
- Click ENABLE AUTO-RENEW to ensure the product or service renews automatically.
When enabling auto-renew, you will see a pop-up prompting you to confirm the auto-renewal setting. Click the ENABLE button to confirm.
- Click DISABLE AUTO-RENEW to prevent the product or service from renewing automatically.
When enabling auto-renew, you will see a pop-up prompting you to confirm the auto-renewal setting. Click the ENABLE button to confirm.
- Click ENABLE AUTO-RENEW to ensure the product or service renews automatically.
Switch Payment Method
If you need to designate a new payment method for a product or service, you can use the SWITCH PAYMENT option.
It can take a few moments to process the update.
- Check the box next to the product(s) and/or service(s) that the customer wants to update the payment method for.
- Choose the preferred payment method, then click the SWITCH button.
If you prefer to use a new payment method, click the Manage payment methods link. You will be taken to the Payment Methods page where you can click + ADD PAYMENT METHOD.