How To Change Your Primary Domain | Bluehost Support
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How To Change Your Primary Domain

If you have a Shared Hosting, VPS Hosting, or Dedicated Hosting account, Bluehost is happy to help you change the primary domain on your account. Please review the following information before starting the rename process.

WordPress Optimized Hosting (OHWP) plans cannot be renamed.

What You Should Know Before Renaming Your Account

When do I need to change my primary domain?

Changing your primary domain is generally only necessary if you:

  • Would like your users to log in to their accounts using a new primary domain name.
  • Lose ownership of your old domain and would like to remove it from your account.
  • Use Google App Engine, which authenticates via user accounts on the primary domain.
  • Would like consistent branding in Drive shares and Calendar invites, which constantly show the user's primary email address.

General considerations when changing your primary domain for customers with Google Workspace

  • When you change the domain name, it may take some time for the changes to be seen in your Apps.
  • Changing your domain name doesn't automatically change the users' primary email addresses and groups that were provisioned under that domain. You can rename your users to your new primary domain, but first, ensure that you understand the impact of changing a username before you proceed. You can also change a group's email address.
  • To start receiving mail on the new email addresses, MX records must be set up pointing to G Suite. We strongly recommend that you do this before performing the rename.

A Few Words of Caution

  • Recent Purchase - A rename cannot be processed if you've processed any hosting transactions within the last two hours. Hosting transactions include your account's original purchase, upgrading or downgrading your hosting plan or term length, renewing your hosting term, or canceling a hosting renewal.
  • New Domains - Newly registered domains cannot be canceled after purchase. If you would like the primary domain released, it will only be replaced with the other domain you wish to use as a primary but will not be refunded. The said domain will still be under your ownership for a year, and you may use it whenever you wish to in that duration or let it expire for a single year.
  • Weebly - Changing the primary domain name will break your ability to publish an existing Weebly site on the old and new primary domains. If you're using Weebly to publish your website on either the current or new primary domain, we highly recommend that you do not change the primary domain name, or you'll have to rebuild your website(s).

How to Rename Your Account

Make sure to have the current primary domain, the new primary domain, and the last four of your password ready.  Also, confirm that you have read and understood the following information:

  • Domain Management - The current main domain will no longer resolve. If that still needs to be active, please set that as a parked or addon domain after the renewal.
  • Process - The process can take 20 minutes to 5 hours, depending on your account size
Depending on your account size, the process can take 20 minutes to 5 hours.
  • Downtime - The websites and email hosted on this account will be down while the system changes your primary domain, which can take anywhere from a few minutes to an hour.
  • Backups - Your usernames, passwords, files, databases, etc., will not be changed; however, we highly recommend that you download a complete backup of your website files and databases to your home computer as a fail-safe against possible file corruption.
  • File Directories - The new primary domain will point to the public_html directory, the same way the current primary domain does now.
You are responsible for moving the website files for both domains to their new locations for the sites to function correctly.
  • Custom Configurations - Any subdomains, custom DNS settings, and email forwarders on the old and new primary domains will be deleted during this process, and it is your responsibility to set those up again when the change is complete.
  • Weebly - Changing the primary domain on this account will permanently break the ability to publish an existing Weebly site on both the new and old primary domains. You will have to rebuild your website(s) from scratch.

When you are ready to change your primary domain name, it would be best to contact us by phone at 888-401-4678, or you may also chat with usWe will provide further instructions for the account rename and assist you throughout the process.

Get New Domain and Protect your Brand

Protect your brand by buying a variation of your current domain. See domain availability.

If you need further assistance, feel free to contact us via Chat or Phone:

  • Chat Support - While on our website, you should see a CHAT bubble in the bottom right-hand corner of the page. Click anywhere on the bubble to begin a chat session.
  • Phone Support -
    • US: 888-401-4678
    • International: +1 801-765-9400

You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.